Structured delivery — from inquiry to verified close-out.
Clear gates, accountable owners and documented controls.
Every FFM contract moves through eight defined gates before and during service.
Inquiry
Requirements and decision route captured.
Site Survey
Assets, access and site risks reviewed.
Proposal
Scope, resources and commercial offer.
Planning
Mobilisation plan and roster prepared.
Induction
PPE, rules and task briefing completed.
Deployment
Approved team starts service.
Control
Attendance, checks and reports.
Review
KPIs, actions and improvement.
Control, verify, escalate and improve.
Daily Control
Attendance, task checks and supervisor sign-off on every shift.
Inspections
Area audits, defect logs and corrective actions with owners.
KPI & SLA Review
SLA exceptions, trends and agreed actions reviewed with the client.
Client Feedback
Complaint log, review meetings and a named corrective-action owner.
Safe work practices for people, assets and occupants.
Operational controls protect employees, clients, visitors and property occupants while supporting dependable service quality.
Site Induction
Site induction and task briefing before work begins.
PPE & Uniforms
PPE, uniforms and site-specific task controls.
Method Statements
Method statements, risk assessments and task briefings per scope.
Chemical Controls
Chemical approval, SDS records and storage awareness.
Equipment Checks
Pre-use equipment checks and defect reporting.
Incident Reporting
Incident reporting, escalation and corrective action.
Service standard: planned scope, trained team, supervision and measurable reporting.
Digital work orders and client-ready reporting.
Digital work-order and reporting capability is available according to project requirements — from logging through supervisor-verified close-out.
Work-Order Logging
Requests logged as digital work orders.
Assignment & Ownership
Each order assigned with a clear owner.
Status Tracking
Progress tracked from open to verified closure.
Photo Evidence
Before/after photo evidence captured on site.
Supervisor Verification
Completion verified by the supervisor before close-out.
SLA & Exception Reporting
SLA, ageing and exception reporting in client-ready reports.
QR Asset Inspection
QR-based asset inspection capability where applicable.
Better facilities with less waste and smarter resource use.
Chemical-Use Controls
Responsible chemical use and dilution practices.
Water-Aware Cleaning
Water-aware cleaning methods and leakage reporting.
Waste Segregation
Waste segregation and recycling support.
Asset-Life Support
AMC and DLP practices that extend asset life.
Responsible Maintenance
Maintenance planned to reduce waste and support occupant comfort.
Ready to see it applied to your site?
Deployment schedules are confirmed after scope, compliance and resource review.